Refund & Cancellation Policy
How the free trial works, how to cancel, and when a refund may be issued. This policy forms part of our Terms of Service.
On this page
1. Trial period2. Monthly subscription cancellation3. Refund eligibility4. Unused run credits5. Top-up refunds6. How to request a refund7. Contact1. Trial period
Every new account starts with a 14-day free trial that includes 15 AI runs. No credit card is required to start it, and there is no obligation to continue.
If you take no action, the trial simply ends — you are not charged automatically and no subscription begins unless you choose a plan.
2. Monthly subscription cancellation
You can cancel your subscription at any time from your account settings. There is no cancellation fee and no minimum term.
When you cancel, your plan stays active until the end of the billing period you have already paid for. After that it will not renew, and your account moves to a read-only state where your existing data remains accessible.
3. Refund eligibility
If something has gone wrong, contact us — we would rather fix the problem than lose you over it.
We will consider a refund of your most recent monthly charge where the request is made within 14 days of that charge and the plan's AI runs for the period are substantially unused. Refunds for earlier billing periods are not normally issued, since the service was available to you throughout.
Where a technical fault on our side prevented you from using the service, we will refund or credit the affected period regardless of usage.
4. Unused run credits
AI runs are an allowance included with your plan, not a separately purchased product. They reset at the start of each billing cycle, do not roll over, and carry no cash value.
Unused runs are not refundable individually and are not exchangeable for account credit.
5. Top-up refunds
Top-up run packs are non-refundable once any run in the pack has been used.
If you purchase a top-up and have not used any of it, contact us within 14 days and we will refund it in full.
6. How to request a refund
Email us from the address on your Kelavo account, including the date of the charge and a short note on what went wrong. We typically respond within one business day.
Approved refunds are returned to the original payment method via LemonSqueezy, our merchant of record. Depending on your bank or card issuer, it can take a further 5–10 business days for the funds to appear.
7. Contact
For anything about billing, cancellation, or refunds, get in touch.
Need help with a charge? Email us at support@kelavo.io.